Privacy Policy

Last Updated: February 1, 2024

Through this Privacy Policy, we guarantee our commitment to the privacy of our website and consultation service users for all of our online, website, and web-based services. This statement governs our data collection and maintenance process, and restricts the disclosure of collected user information.

Data Collection Purpose
We only collect our users’ personal information to improve the services provided. The collected data includes all the information you share directly with us (see details on the Data Collection section below) and the information gathered through the use of cookies.

Log Files
Our platform also uses log files which may include details about your IP address, ISP (Internet Service Provider), browser type information, referring and exit pages, time & date stamp, number of clicks, platform type, broad demographic information, and comprehensive use statistics. None of the information stored in our log files can be linked to personally identifiable data.

How We Protect Your Information
When sensitive data is submitted on our website or platform, we make sure of protecting it in both online and offline measures. Any sensitive data collected is encrypted with the highest levels of security possible, and there are two ways users can verify this, either by looking for a closed lock icon at the bottom of the web browser or the HTTPS at the beginning of our website address. On the offline front, only a specific service (such as billing or customer service) has access to personal data.

Maintenance of Information
The information shared on our platform is stored indefinitely on one or more database servers, directly or indirectly maintained by us. At every instance, we make sure to employ the best security standards in the industry to protect the confidentiality of our users. Although we may not guarantee the loss or misuse of personal information from such databases, we employ the best security and practice the finest confidentiality code of conduct for the protection of the privacy of our users. We make every effort possible to prevent such misuse, and that's why we encrypt every bit of sensitive information before transmission to avoid interference.

Data Collection
You shall be sharing information with us every time you:

• Search or use our website and platform
• Register on SmartDTV platform
• Manage your account
• Provide permission to access data or interact with SmartDTV platform
• Communicate with us by phone, email, or otherwise
• Complete a survey, a support ticket, or other information request forms

Depending on your use of SmartDTV platform, you might supply us with information as:

• Name, email address, physical address, phone number, and other similar contact information
• Location, username, alias, roles, and other authentication and security credential information
• Identity information